Intranet Insights is the statistics application built into Intranet Connections that lets you measure intranet adoption and engagement, manage content, and optimize search.
This article refers to Version 14.0 Insights.; if your software is Version 13.5 or earlier, refer to the article Site Analytics - Version 13.5 and Earlier. If you'd like to upgrade and are paying annual maintenance, go to Admin > Setup to access upgrade files and follow the Upgrade Process; if you're not active on maintenance, contact [email protected] for information.
When analyzing the statistics for your intranet, you can measure either overall intranet activity for all users, or reduce the scope to a set of users and/or content. This is accomplished by choosing a dashboard which sets the content level, setting the primary filter to select the site and time frame, and then setting the secondary filters to select a group of users.
To access Insights, click the link for stats, top right on any intranet page. This link is only available for intranet admins.
From the Intranet Connections Blog
The various dashboards can be selected from the left menu, and let you view statistics at various content levels within your intranet. Following is an overview list of the various dashboards within Insights - click the linked names for details of each dashboard.
- Main Dashboard - Displays overall intranet activity in terms of people and minutes. Useful for measuring intranet adoption over time.
- Application Usage - Shows intranet activity by views grouped at the application level. Useful for discovering which applications staff are using the most and least.
- Content - Shows intranet activity by item views. Useful for measuring how many people read the latest company news announcement, or to find old documents for removal.
- Search - Displays popular search terms by number of searches. Useful for ensuring staff are finding what they are searching for.
- User Activity - Shows intranet activity by user. Helpful in tracking down issues.
- Saved Dashboards - Allows you to save custom filters and sorting for quick reference in the future.
Insights works by aggregating events which are tracked in the intranet. Each event has:
- The time when it occurred
- The action taken (viewed / edited / deleted an item, searches)
- The user who took the action
- The corresponding item
In addition, Insights can correlate the event to:
- The user’s department or location
- The item’s application and site
Filters provide a way of segmenting the aggregate statistics presented based on these data points:
- Primary Filter - Set the time frame for analysis and events for all sites or just a specific site. Shared by all dashboards.
- Secondary Filter - View the statistics only for a specific department or location.
All dashboards share the same primary filter, which lets you select:
- All sites or just one site
- Time frame for analysis
The primary filter is located at the top right of every screen, next to the title.
The primary filter values are retained as you navigate between dashboards. For example, if you're interested in analyzing the first quarter for 2017, you'd set the start date to Jan 1, 2017 and the end date to March 31, 2017. As you navigate between the different dashboards, they would only show events which happened within this time frame.
The secondary filter lets you filter down statistics for the dashboard you are currently viewing.
For example, when you first go to the Top Application Dashboard, the secondary filter defaults to all applications and all users. Each row in the dashboard then shows the views for all applications across all users of the intranet.
The secondary filter options let you view the statistics for a specific application and by a specific department or location. Please see Application Usage section for examples of using secondary filters with Application Usage dashboards.