For organizations who are active on annual maintenance, we provide unlimited technical support to your primary intranet champion.
Our support team is available from 7:00 AM to 5:00 PM Pacific time, Monday to Friday. Depending on the urgency of your issue, you may want to open a support ticket (most issues, gives us the info we need to solve tickets) or call us directly (urgent issues such as when your intranet site is down). Learn more about our Service Level Agreement (SLA) and supported versions.
Open a Support Ticket
To open a Support Ticket, please email us at firstname.lastname@example.org. Please include:
- Screenshots or video showing the behavior or error, showing the entire page, including the URLs as they provide much-needed information
- Version of software (within your intranet, click the Admin link, and scroll down on the Setup tab to check the version)
If the query is urgent (i.e. your site is inaccessible), call us:
- 604-924-9770 in the Greater Vancouver area
- toll-free 1-844-924-9770 North America only
- 1-604-924-9770 outside of North America